Privacy Policy

is Privacy Policy describes how Timaraa Timeless Creations Pvt. Ltd. (“Timaraa,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards the personal data of users (“you,” “your”) when you access or interact with our website, services, or offerings.

1. Collection of Personal Data

We collect personal data that you voluntarily provide to us through:

Creating an account or placing an order
Subscribing to newsletters or marketing communications
Participating in contests, surveys, or events
Contacting us via email, phone, or social media

Personal Data may include, but is not limited to:

Full name, email address, contact number
Billing and shipping address
Age, gender, date of birth
Payment and transaction information
Device, IP address, and browser data
User behaviour, preferences, and location data

2. Use of Personal Data

We use your data to:

Process, fulfil, and deliver your orders
Provide order-related communication and updates
Offer personalized shopping experiences
Manage customer service interactions
Notify you about new collections, promotions, and events
Improve our website’s performance and security
Fulfil legal, regulatory, or contractual obligations

3. Cookies Policy

We use cookies and similar technologies to:

Understand and save user preferences
Track site traffic and usage patterns
Enhance website navigation and functionality

You may choose to accept or reject cookies via your browser settings. Declining cookies may affect certain site functionalities.

4. Data Security

We employ reasonable administrative, physical, and technical security measures to protect your data from unauthorized access, loss, or misuse. These include secure servers, encryption tools, and restricted access protocols. However, no transmission of data over the Internet is completely secure. We advise users to access our site via secure browsers.

5. Data Retention

Your personal data will be retained:

As long as necessary to fulfill the purpose it was collected for
In accordance with applicable laws, accounting, and regulatory requirements
Until you request its deletion, unless legal or operational considerations require otherwise

6. Third-Party Sharing

We may share your personal data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as:

Logistics and delivery partners
Payment gateways
IT and support service providers
Marketing and CRM platforms

All such third parties are obligated to keep your data secure and confidential.

7. International Transfers

In certain cases, your data may be transferred to service providers or collaborators located outside India. We ensure such transfers are secure and compliant with relevant data protection regulations.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccuracies in your data
Withdraw your consent at any time
Request deletion of your personal information
Object to processing for marketing purposes

To exercise any of these rights, contact us at contact@timaraa.com. We may require verification of identity for your protection.

9. Grievance Redressal Mechanism

In compliance with Section 4(4) of the Consumer Protection (E-commerce) Rules, 2020, we have appointed a Grievance Officer to address customer concerns:

Grievance Officer: Priyanka
Designation: Customer Experience Manager
Phone: +91-9198885281
Email: contact@timaraa.com

All grievances will be acknowledged within 48 hours, and a ticket will be issued for tracking. If unsatisfied with the initial resolution, customers can escalate the concern directly to the Grievance Officer.

10. Consent and Modification

By using our website and services, you consent to the terms of this Privacy Policy. You may withdraw your consent at any time by contacting us at contact@timaraa.com. Withdrawing consent may affect your ability to use certain services.

This Privacy Policy may be updated periodically to reflect changes in our data practices or legal obligations. Please revisit this page regularly to stay informed.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal data, please reach out to:

Timaraa Timeless Creations Pvt. Ltd.
Email: contact@timaraa.com
Phone: +91-9198885281

We are committed to handling your personal data with care, respect, and transparency.

Thank you for trusting Timaraa. Your privacy matters to us.